Quality policy
Trovisco Aires & Carmo, Despachantes Oficiais e Logistica SP, Lda., is a leading company in its sector, building a prestigious history in partnership with its clients.
Therefore, the main intentions of its Quality Policy are:
The provision of services covered by its corporate purpose – customs and tax representation (services inherent to the import, export, homologation and legalization of vehicles and INTRASTAT statistics) in an efficient and innovative manner, always rigorously applying the latest international, national and community legislation, in view of the Clients' interests;
Providing a modern and functional organization that meets the requirements of its Clients, fulfilling, anticipating and exceeding their needs and expectations;
Continuous training of its employees, making them aware of their responsibilities, competent in their tasks, and prepared to assume themselves as pillars of the Trovisco Aires & Carmo structure, and privileged interlocutors of its clients.
To improve and optimize the quality of services provided, based on the excellence of the methods and processes used;
To systematically practice and analyze the performance of employees and processes, constructively critiquing the diversity of procedures and performance, in order to eliminate waste and continuously improve;
To ensure compliance with standards and legislation applicable to the service provided;
To create partnerships with highly competent and responsive entities, aware that only by working with capable suppliers can we correct and evolve towards continuous mutual improvement.
The responsible participation of everyone – Management and Employees – ensures the Quality System functions dynamically, progressively, and efficiently. Quality results from the motivation of each individual to correctly perform the tasks for which they are responsible.
Convinced that we have the structure, human resources, and technical means to fulfill these intentions and guidelines, we hereby formally express our full commitment and availability to participate in the overall and continuous improvement of our organization.